Overview
MailFlowMonitoring.com is a service of DuoCircle, LLC. This Privacy Policy describes how we collect, use, and protect your personal information when you use our email monitoring services.
Information We Collect
When you use MailFlowMonitoring, we collect:
- Account information (email address, company name)
- Email server configuration details (server addresses, ports)
- Monitoring data (test email headers, response times, delivery status)
- Usage analytics (feature usage, dashboard interactions)
- Communication preferences for alerts
How We Use Your Information
We use your information solely to:
- Provide round-trip SMTP monitoring services
- Send alerts when issues are detected
- Generate performance reports and analytics
- Improve our service and user experience
- Communicate service updates and maintenance notices
Data Security
We implement industry-standard security measures to protect your data:
- Encrypted data transmission (TLS/SSL)
- Secure data storage with encryption at rest
- Regular security audits and updates
- Limited access controls for personnel
- No storage of email content - only headers and metadata
Data Privacy Framework Compliance
DuoCircle complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), UK Extension to the EU-U.S. DPF, and Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your monitoring data
- Opt-out of non-essential communications
Third-Party Services
We may use third-party services for:
- Analytics (Google Analytics)
- Alert delivery (SMS providers, PagerDuty integration)
- Infrastructure (cloud hosting providers)
These services are bound by their own privacy policies and we ensure they meet our security standards.
Data Retention
We retain monitoring data for 90 days for performance analysis. Account information is retained while your account is active. Upon account deletion, all data is permanently removed within 30 days.
Cookies
We use essential cookies for authentication and session management. Analytics cookies help us understand service usage. You can control cookie settings in your browser.
Contact Us
For privacy-related questions or concerns, contact us at:
DuoCircle, LLC
6060 Nancy Ridge Dr, Suite 100
San Diego, CA 92121
Email: privacy@duocircle.com
Dispute Resolution
If privacy complaints cannot be resolved directly with us, we participate in the VeraSafe Data Privacy Framework Dispute Resolution Procedure. File complaints at: VeraSafe Dispute Resolution Portal
Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our service dashboard.